1. We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about an invoice please contact your case worker directly to help him resolve the complaint at first instance. However, if you are not satisfied with his/her response, you may make a formal complaint to the director/complaints handler Mr Muazzam Chughtai, by phone on 0161 240 3555, by email firstname.lastname@example.org or by post to TMC Solicitors Ltd, 4 Central Buildings Kingsway Manchester M19 1SP. The complaint handler will have 08 weeks, from the date of formal complaint to him, to respond in writing. In the event that you are not happy with his response, you can raise a formal complaint to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ (telephone 0300 5550333 or www.legalombudsman.org.uk) to consider the complaint. The Legal Ombudsman will be able to tell you if you are entitled to complain.
2. If you are not entitled to bring a complaint to the Legal Ombudsman and, in the unlikely event of an unresolved issue arising in connection with our services, which you regard as a complaint, you may contact Mr Muazzam Chughtai.
3. A copy of our complaints procedure will be provided on request.