1. We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about an invoice please contact your case worker directly to help him resolve the complaint at first instance. However, if you are not satisfied with his/her response, you may make a formal complaint to the director/complaints handler Mr Muazzam Chughtai, by phone on 0161 240 3555, by email firstname.lastname@example.org or by post to TMC Solicitors Ltd, 4 Central Buildings Kingsway Manchester M19 1SP. The complaint handler will have 08 weeks, from the date of formal complaint to him, to respond in writing. In the event that you are not happy with his response, you can raise a formal complaint to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ (telephone 0300 5550333 or www.legalombudsman.org.uk) to consider the complaint. The Legal Ombudsman will be able to tell you if you are entitled to complain.
2. If you are not entitled to bring a complaint to the Legal Ombudsman and, in the unlikely event of an unresolved issue arising in connection with our services, which you regard as a complaint, you may contact Mr Muazzam Chughtai.
3. A copy of our complaints procedure will be provided on request.
Why Choose Us?
No case is the same as another, and we do not take a ‘one size fits all approach’ to our clients. We prepare and undertake a tailored strategy based on our client’s individual’s needs and circumstances. Our experienced team is able to provide advice and assistance in various legal areas.
Our team will undertake a formal review of your case documents and advise you on the suggested next steps. Our expertise in this area means that care and consideration will be used when reviewing your file. We understand that matters can be time sensitive and you will receive our advice promptly following our instructions.
We are experts in advising and dealing with complex matters on behalf of vulnerable clients. Our team is committed to fighting for justice and providing a high quality service for all of our clients.