TMC Solicitors Ltd - Complaint Procedure

We, at TMC Solicitors Ltd, are committed to providing the best possible legal service to all our clients. However, if at any point you become unhappy or concerned about the legal services, we have provided to you, then you should inform us immediately so that we can do our best to resolve the problem for you.

At first instance, it may be helpful to contact the caseworker who is working on your file to discuss any concerns and he/she will do his/her best to resolve the issues at this initial stage.

However, if your concerns were not resolved by the caseworker or you simply do not wish to raise concerns to them, you can raise your concerns to their supervising solicitor at the firm. You should be able to find this information in the initial client care letter.

If your concerns remain unresolved and you wish to make a formal complaint, please send your complaint in writing to the director/complaint’s handler Mr Muazzam Chughtai, by email or by post to TMC Solicitors Ltd, 4 Central Buildings Kingsway Manchester M19 1SP.

The complainthandler will acknowledge your complaint within 14 days. He will have maximum of 08 weeks, from the date of formal complaint to him, to respond in writing. If it becomes necessary, the complaint handler may offer you to attend a face to face meeting with him for better understanding of your concerns and attempts to resolve it.

You are advised that whilst making a formal complaint to the complaint handler, please fully state your reasons for complaint with a possible resolution that you are intending to suggest to the TMC Solicitors.

If your complaint is against the firm’s complaint handler Mr Muazzam Chughtai, then either the complaint handler will consider your complaint himself or appoint another senior member of the team to investigate your complaint.

In the event that you are not happy with a final response, you can raise a formal complaint to the Legal Ombudsman. The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

•  Within six months of receiving our final response to your complaint; and

•  No more than one year from the date of the act or omission being complained about;


•  No more than one year from the date when you should reasonably have known that there was cause for complaint.

For more information about the Legal Ombudsman contact:

Call: 0300 555 0333 between 9.00 to 17.00.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ


For Professional Information and Dedicated Help!

Get In Touch

0208 124 3222


In limited cases, you may be able to take your complaint to the Solicitors Regulation Authority in things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit SRA website for more details.